Customer Service & FAQs

Shipping Policy: 

Orders confirmed on Saturdays, Sundays or Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped within 48-72 hours from order confirmation time Monday – Friday, 9am – 4pm MST. Once fulfilled, please allow 3-7 business days for shipping. We ship from our warehouse in Gunnison, CO.

Shipping Carriers:

We use the following carriers to deliver our orders: Online orders: USPS Media Mail, USPS First Class Mail, or UPS Ground. Most wholesale orders: UPS Ground

Online orders: Please provide us with a shipping address that is compatible with the USPS shipping system. Some towns may require a PO Box when shipping with the US Postal Service. If your address is not compatible with the US Postal System, please choose “UPS Ground” as your shipping option.

Order Tracking:

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using USPS 1st Class or Media Mail will not have tracking numbers. 

Shipping Rates:

We charge a flat rate of $4.20 for shipping on orders under $40 that ship via USPS Media Mail. We charge a flat rate of $6.80 for shipping on orders under $40 that ship via USPS First Class Mail. We charge a flat rate of $8.00 for orders that ship via UPS Ground. Free shipping via Media Mail is offered for orders over $40. Before the final checkout page you will be shown the final shipping cost.

Please Note: Beacon Guidebooks does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our warehouse in Gunnison, CO.

Issue with an order:

If you received the wrong item(s), are missing an item(s), have an item(s) damaged due to transit, or believe your item(s) has a manufacturer defect, please email us at info@beaconguidebooks.com with your order number and a photo (if applicable) so we can better assist you. Customer Service is very important to us and we’ll do our best to make things right.

Returns:

U.S. orders may be returned or exchanged up to 30 days from the date of purchase. Returns must be in new condition, unworn and free of damages. Item(s) damaged due to improper packaging upon return will not be eligible for a refund. If you need to initiate a return, please email info@beaconguidebooks.com. See the full Returns Policy below.

Third Party Seller:

If you purchased your item from a third-party seller or retail store, please contact them directly for questions and concerns regarding returns. Our retailers have their own return and warranty policies and we do our best not to infringe on their business.